General
- What are the hardware and Operating System requirements for Mobile Lifeline?
- Can Mobile Lifeline co-exist with anti-virus software?
- How does Mobile Lifeline make an Internet connection?
- Can Mobile Lifeline work through firewalls to reach the Internet?
- How secure is the communication between my computer and the Mobile Lifeline servers?
- How robust is the encryption used by Mobile Lifeline to encrypt data on my computer?
- Is it possible for someone to read files off my hard drive after Mobile Lifeline has wiped it?
- I am getting an error when I try to install the Mobile Lifeline Agent software, what's wrong?
- During installation, I get an error about not being able to write to the registry, or not able to complete the install... what caused this?
- What browsers do Mobile Lifeline web sites require? What are the hardware and Operating System requirements to run Mobile Lifeline?
Hardware:
- Pentium class processor
- Connection to the Internet
Operating System:
- Windows 95, Windows 98, Windows 98SE, Windows Me, Windows NT, Windows 2000, Windows XP, or Windows Vista.
Can Mobile Lifeline coexist with anti-virus software?
We have successfully tested Mobile Lifeline with all major anti-virus software products.
How does Mobile Lifeline make an Internet connection?
The software automatically detects an Internet connection and stealthily makes contact without alerting an unauthorized user.
Can Mobile Lifeline work through firewalls to reach the Internet?
Yes. Mobile Lifeline tries any active IP connection to reach the Internet through firewalls and proxies.
How secure is the communication between my computer and the Mobile Lifeline servers?
Mobile Lifeline uses RSA 1024-bit public/private key encryption to verify the identity of our server and encrypt data for transmission.
How robust is the encryption used by Mobile Lifeline to encrypt data on my computer?
Mobile Lifeline uses industry-standard proven encryption techniques to protect your data.
Is it possible for someone to read files off my hard drive after Mobile Lifeline has wiped it?
Mobile Lifeline's file wiping feature overwrites the entire file with '1's, then '0's, and finally with random bits. There is no known way to salvage or retrieve this data.
I am getting an error when I try to install the Mobile Lifeline Agent software, what's wrong?
There may be one of a few reasons why you are getting the error:
1 - You are not connected to the Internet
2 - A "Personal Firewall" such as Zone Alarm may need to be inoculated against our product to let our product connect. Usually these applications will prompt you.
3 - In some very restrictive corporate environments, some or all outgoing "socket" traffic is blocked. If this is the case, we recommend one of the following:
a - Having the IT Department "enable" our traffic to be let out.
b - If the computer can connect in alternative ways, such as with a modem, dsl, or other method, try to do that. The logic being that a stolen laptop will seldom connect to the Internet behind a restrictive corporate environment, and be much more likely to connect with a dial-up connection or in a small business/home office environment.
4 - There was a very early version of Windows95 which requires a free update from Microsoft to run software such as ours. It can be downloaded at Microsoft's Windows95 Update Site.
When I tried to install the Mobile Lifeline Agent on WinNT/2000, I got an error about not being able to write to the registry, or not able to complete the install... what caused it?
You must be logged in as a user with "Local Administrator" permissions to the computer during the install process. Most users have this. If you think that you may not, contact your network administrator for assistance. The software will protect your computer no matter who (or if nobody) is logged in, you only need administrator privileges while installing the software.
What browsers do Mobile Lifeline web sites require?
Mobile Lifeline web sites require a minimum of version 4 Internet Explorer or version 4 Netscape browsers or AOL. As well, you must have JavaScript and Cookies enabled in your browser.